A turn-key training collection from America's premier provider of customer service training tools. These classroom-based training programs will make an immediate impact in your training classes. They work equally well in a self-study (lending library) environment. Offices or team members in the field can request various titles based on their unique learning needs.
These 23 Best-selling Training Programs are comprised of:
A turnkey training package, The Whole Enchilada includes these popular series:
Complete 18-module Video Training Library - America's favorite series of customer service training courses. This content has been validated by more than 20,000 users and over one million front line staff members.
Discussion Catalyst® Series - Four programs serve up wrong-way vignettes so your team can discuss, analyze and brainstorm solutions to the issues portrayed. Titles include New Employee Orientation, E-mail Errors, and Call Center Challenges I and II.
Houndville Human Resource Collection - Houndville Business Animations bring real world workplace issues to the surface in a humorous, lighthearted way. Powerful learning points follow each episode. Your staff will laugh and learn while important human resource topics are brought to light.
