Gaining Commitment

Setting Performance Objectives That Work

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$695 - includes 20 minute DVD-based training course, leader's guide, PowerPoint

Performance objectives can be as specific, agreed upon and as time-bounded as you like, but unless they are actually achieved, they're useless. This course provides new insights into getting team members emotionally and intellectually engaged in achieving their objectives. The manager plays a key role in engaging their people so that they want to achieve their agreed objectives. Managers also need to be able to explain how what they are doing fits into the overall corporate goals.

Viewers will learn to:

• Recognize real beliefs and motivations.
• Explain what constitutes an effective performance objective.
• Explain how an objective fits into your organization's wider goals.
• Gain both intellectual and emotional engagement.
• Be able to describe an effective objective.

Coaching

The Power of Questions

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$695 - includes 20 minute DVD-based training course, leader's guide, PowerPoint

Coaching is a large and complex subject. But at its heart lies effective questioning skills. This new program provides your managers with practical illustrations of how to use questions to help people think through a problem or a task for themselves. If it is a manager’s intention to coach the other person, the type of questions they use will be different from those questions designed simply to elicit information.

Viewers will learn to:

• Help the questioner arrive at his or her own solution
• Use sequences of questions to open up another person’s thought processes
• Resist the temptation to give quick answers when you're asked a question
• Help others evaluate the pros and cons of different approaches
• Improve the performance and effectiveness of those they manage

Delivering Feedback

Fixing Performance Problems

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$695 - includes 20 minute DVD-based training course, leader's guide, PowerPoint

Whether it’s at an appraisal or part of everyday interaction, delivering feedback is one of the most important, yet difficult skills an effective manager needs to develop. Your managers will learn to use the C.E.D.A.R. model to prepare for and engage in constructive feedback sessions.

Viewers will learn to:

• Be specific about the feedback they want to give – and about why they want to give it
• Explore the situation from the other person’s perspective
• Agree on the facts. What is actually happening and why? Focus on the facts, not on the person
• Be courteous and respectful. People are more likely to improve if they feel good about themselves
• Accept counter-feedback. Team members won’t focus on performance issues until they have addressed criticism directed at them

A.I.M. for Development

Setting Personal Development Objectives that Work

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$695 - includes 18 minute DVD-based training course, leader's guide, PowerPoint

Are your annual reviews and development meetings as effective as they should be? Too often, personal development plans can be regarded as nothing more than a chore by many managers.....an exercise in putting meaningless objectives down on some form.

This powerful DVD-based course will change all that.

A.I.M. For Development will help your managers to become effective at learning how to A.I.M. for better development plans.

Viewers will learn to:

Understand and utilize the A.I.M. model:

• Aspirational - Find out what people want from their careers
• In Our Interests - ensure personal objectives align with organization's needs
• Measurable - agree on a yardstick to judge whether the objective is a success

A Question of Evidence

The Behavior-based Interview

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$695 - includes 22 minute DVD-based training course, leader's guide, PowerPoint

It's a fact. Some candidates shine at the interview but don't work out on the job. Interviewers can easily be impressed by a candidate's apparent abilities, but if they fail to probe into what that individual has actually achieved, they can fall into an expensive trap. They end up confusing experience with performance. This DVD-based training course explains the benefits of behavior-based interviewing. Behavior-based interviewing is a method of establishing that a candidate possesses the competencies you're hiring for based on evidence of past behavior. This method differs from other common interview techniques such as asking only hypothetical or biographical questions.

Viewers will learn to:

• Plan, conduct and review interviews using a competency approach
• Prepare behavior-based questions and evaluate candidate replies
• Uncover evidence of past performance by using "the power of you"
• Make notes for post-interview reference and delivering feedback